Questions & Answers
The most common questions about orders, shipping, and matcha.
How do I prepare matcha?
Sift 1–2 tsp of matcha into a bowl, add water at about 70–80 °C (not boiling), and whisk with a bamboo whisk (chasen) until frothy. For a latte, just top up with steamed milk.
How should I store matcha?
Sealed, cool, dark, and dry — ideally in the fridge, away from strong smells. Use opened matcha within a few weeks while it's fresh.
What's the difference between ceremonial and culinary grade?
Ceremonial grade is from the youngest leaves, tastes finer, and is drunk on its own. Culinary grade is bolder and suits lattes, baking, and recipes where it blends with other flavours.
How long does delivery take?
We usually dispatch orders within one to two business days. Exact shipping options and prices appear at checkout.
Can I return an order?
Yes, by law you have a 14-day right of withdrawal. For food, please keep the packaging intact. See the terms for details.
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