Questions and Answers
Frequently asked questions about colors, product variations, orders, payments, and delivery.
Which colors do you offer?
Our selection includes four color options: green, white, gold, and red. You can find the current availability of individual products in our catalog.
What payment methods do you accept?
You can pay by credit or debit card, Google Pay, or Apple Pay. Cryptocurrency payments are currently not supported.
Why am I redirected to another domain when checking out or visiting My Account?
After clicking Proceed to Checkout, you will be redirected to the domain we use to process payments and orders. The same domain also provides access to your customer account. This redirect is an intentional part of our system and ensures secure and discreet order processing.
What is the difference between green, white, gold, and red?
We distinguish the different options by their names, shades, and characteristics. You can find more information about each option in its individual product description.
How long will it take to receive my order?
Delivery within Europe usually takes 3–5 business days after the order has been dispatched. Delivery times to other destinations may vary depending on the country and shipping method. Please note that delays may occasionally occur.
How long does order dispatch take?
Orders are usually dispatched within 2–5 business days. On the day your order is dispatched, you will receive an email confirmation with a tracking link.
Where do you ship orders from?
We ship orders from Austria.
How are the colors packaged?
We carefully package orders to protect the products during transport. Specific packaging information is provided in the product description where relevant.
How can I check whether a color is suitable for my intended use?
Before purchasing, please read the individual product description and check whether its characteristics meet your intended needs. If you are unsure, feel free to contact us.
How can I track my order?
You can track your order using the tracking link included in the shipping confirmation email. You will receive this link on the day your order is dispatched.
How do you ensure color quality?
We focus on providing clear information about our products and their characteristics. Specific parameters and available quality information are included in the relevant product descriptions.
Which shades are available?
Our core selection includes green, white, gold, and red. Available shades and variations may differ depending on the specific product.
What information is included in each color description?
Product descriptions include available information about the color option, its characteristics, package size, and other relevant details.
How do I choose the right color?
Consider the shade, product characteristics, and intended use when choosing. Explore the available options and compare their descriptions.